Returns & Refunds policy

Khalibags Refund Policy

At Khalibags, we strive to ensure your complete satisfaction with every purchase. Please take a moment to review our detailed refund policy:

1. Refunds for Damaged Products

If your product arrives damaged, we want to make it right. Here’s how to proceed:

  • Notification: Please contact us within 7 days of receiving your item. You can reach us via [insert contact method].
  • Documentation: To process your refund, we require clear photos or a video of the damaged item. This helps us ensure quality control and improve our services.
  • Refund Process: Once we receive the required documentation, we will initiate your refund within 7 days. Please note that a 6% processing fee will be deducted from the total amount refunded.

2. Return Policy

Our return policy is straightforward:

  • Time Frame: You have 7 days from the date of delivery to initiate a return for damaged products only.
  • Condition of Items: All returned items must be in their original condition, unused, and with all packaging intact.

3. Change of Mind

At Khalibags, we believe in transparency:

  • No Returns for Change of Mind: Unfortunately, we do not accept returns for change of mind. Before shipping, we provide a video confirmation of the product to ensure that you are satisfied with your selection.

4. How to Request a Refund

To request a refund for a damaged product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [+1 (509) 213-4535].
  2. Provide Details: Include your order number, a brief description of the issue, and attach any relevant photos or videos.
  3. Receive Confirmation: We will review your request and respond within 48 hours.

5. Processing Your Refund

Once your refund is approved:

  • The refund will be processed back to your original payment method within 7 days, minus the 6% processing fee.is not refundable 

6. Contact Us

If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out:

  • Email: [khalibags8@gmail.com]
  • Phone: [+1 (509) 213-4535]

We are Providing 24/7 Customer Support

Customer Support:-24/7-

Email: contact@khalibags8.com

Phone: +1 (509) 213-4535

Address

  2626 Briarwood Road

City:  Bellevue

State:   Washington